Shipping policy
1. Order Processing Time All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Order cut-off time: 5:00 PM (EET). Orders placed after this time will be processed the next business day.
2. Shipping Rates and Delivery Estimates We offer transparent shipping rates. Shipping costs vary depending on the size and weight of the product. The exact shipping fee is displayed on each product page and calculated at checkout. Our standard rates and delivery times are:
- Poland: Nova Post Global, Meest Express, or DHL (5–15 business days). Standard rate: €200.00.
- European Union (EU): Nova Post Global, Meest Express, or DHL (5–15 business days). Standard rate: €250.00.
- USA & Canada: Standard International Post (10–30 business days). Standard rate: €650.00.
3. Shipment Confirmation and Order Tracking You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24-48 hours.
4. Customs, Duties, and Taxes (Delivered Duty Paid - DDP) For our customers within the European Union, all applicable taxes, VAT, and import duties are already included in the final price displayed at checkout. You will not be charged any additional customs fees or taxes upon delivery.
5. Damages and Lost Packages At Dreamer Kids, we ensure that every piece of furniture is carefully packed. However, if your order gets lost in transit or arrives damaged, we take full responsibility. Please contact us immediately at info@dreamer-kids.com with your order number and clear photos of the damaged item/packaging. We will handle the claim with the shipping carrier on your behalf and arrange for a replacement or a full refund.